We strive to provide top-notch design services, including logo design, banner design, thumbnail design, and social media post design. Your satisfaction is our priority. Please read our refund policy carefully to understand the terms under which refunds may be applicable.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the project has not been initiated or no work has been delivered.

• If you are not satisfied with the initial design concepts, and a resolution cannot be reached after reasonable revisions.

• If there is a delay in project delivery beyond the agreed timeline without prior communication from our team.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Once you have approved the final design and the project is marked as complete.

• If you fail to provide the required feedback or materials necessary to proceed with the design process.

• For dissatisfaction stemming from a change in your initial requirements or preferences after the design process has begun.

• If a refund request is made after 14 days of project completion.

3. Refund Request Process

To request a refund, please follow these steps:

1. Email us at [your email address] with your order details, reason for the refund request, and any supporting evidence.

2. Our team will review your request and respond within 5-7 business days.

3. If approved, the refund will be processed using the original payment method within 7-10 business days.

4. Partial Refunds

In certain cases, a partial refund may be issued, depending on the amount of work already completed.

5. Revisions Policy

We offer a specific number of free revisions as outlined in your project agreement. Additional revisions beyond this may incur extra charges and are not eligible for refunds.

6. Force Majeure

No refunds will be provided for delays or non-performance resulting from circumstances beyond our control, such as natural disasters, technical issues, or unforeseen disruptions.

7. Final Note

We are committed to ensuring a smooth and satisfactory experience for our clients. If you encounter any issues or have concerns, we encourage you to contact our support team so we can resolve them promptly.

For any further inquiries regarding our refund policy, feel free to reach out to us at WhatsApp.